We use DB Schenker and estimated delivery time is 1-3 days within Sweden from the time your order has left our warehouse. For orders outside of Sweden, we want you to be aware that it might take longer than 1-3 days for your order to arrive. This is because the package changes shipping carrier depending on what country you live in which will add extra time.
Always bring a valid ID when collecting your package from your DB Schenker agent.
All orders shipped outside of EU, the buyer assumes all responsibility for import clearance, duties, administrative costs, and any other costs upon import as well as transport to the final destination.
Climate Compensated Freight
The transport sector accounts for about 22 percent of the world's greenhouse gas emissions. That is why we use Db Schenker as our transport company because they are climate compensating for all shipments within Sweden. You can read more about it here.
Our returnpolicy is 30 days from when you pick up your order from your DB Schenker agent.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase and follow these steps:
1. Send an email to email@example.com with your order number and we will send you a shipping label.
2. Fill out the return form that you got in your package and put in with your product.
3. Leave the package at a Db Schenker agent.
4. We will refund you for the product/products when we receive the package and all products are inspected and approved. 50kr will be deducted for the return shipping (only in Sweden).
5. If you want a new product or the same product in a different size, follow the steps above then place a new order.
You can always bring your order to one of our stores and we will help you with the return cost free.
If you have a complaint concerning a product you have bought from Patches And Pins, we advise you to follow these steps:
Send an email with the following information to firstname.lastname@example.org: Order number & the issue/complaint or visit one of our stores.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-10 workdays.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com